POLICIES

Medical Disclaimer & Safety

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Pilates instruction is for general wellness and education and is not medical care, diagnosis, or treatment. Consult your physician before beginning exercise, especially if you are pregnant, recovering from an injury, or have a medical condition. Share relevant health information before your session, move within your comfort level, and stop immediately if you feel pain, dizziness, or discomfort. Seek medical attention when needed.

Cancellations & No-Shows

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Private sessions are reserved especially for you. Please cancel or reschedule as early as possible using the booking method provided. Late cancellations and missed appointments may be charged according to the terms shown at booking. If you are unwell, contact the studio before your session so an appropriate option can be considered. 12-Hour Notice Required / Aviso de 12 Horas: You may cancel or reschedule your session up to 12 hours prior to your appointment time through your online booking account. Cancellations made with less than 12 hours' notice, or missed appointments, will result in the forfeiture of that session credit (or a full single session charge).


Payments, Packages & Refunds

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Payment is due according to the selected session or package terms. Packages are intended for the named client and may have an expiration date shown at purchase. Refunds, transfers, and extensions are handled according to the terms presented before payment. Please review those terms carefully before booking or purchasing.

Privacy, Conduct & Accessibility

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Client information is handled respectfully and used to provide studio services, scheduling, and communication. Please arrive prepared, communicate respectfully, and tell the instructor about any concern that may affect your session. Contact the studio in advance to discuss accessibility needs or reasonable accommodations. Photos or testimonials will only be used with your permission.

    • Physical Health & Medical Clearance / Salud Física y Autorización Médica


    Client Responsibility / Responsabilidad del Cliente: You confirm that you are in good physical health and have received medical clearance from a physician to participate in physical exercise, including Reformer and Mat Pilates. / Confirmas que gozas de buena salud física y que cuentas con la autorización médica de un doctor para participar en ejercicios físicos, incluyendo Pilates en Reformer y Mat.


    Disclosure of Conditions / Divulgación de Condiciones: You agree to inform the instructor prior to each session of any pre-existing injuries, medical conditions, physical limitations, or pregnancies. / Aceptas informar a la instructora antes de cada sesión sobre cualquier lesión preexistente, condición médica, limitación física o embarazo.


    • Assumption of Risk & Liability Waiver / Asunción de Riesgo y Exención de Responsabilidad


    Voluntary Participation / Participación Voluntaria: You understand that participating in physical exercise involves inherent risks of injury. You voluntarily assume all risk of injury, illness, or damage associated with using studio equipment and participating in instruction at pilautes STUDIO. / Entiendes que la participación en ejercicios físicos implica riesgos inherentes de lesiones. Asumes voluntariamente todos los riesgos de lesiones, enfermedades o daños asociados con el uso del equipo del estudio y la participación en la instrucción en pilautes STUDIO.


    Release of Liability / Liberación de Responsabilidad: By checking the agreement box below, you release and hold harmless pilautes STUDIO, its owner, and instructors from any and all claims, liabilities, or demands arising out of your participation in sessions. / Al marcar la casilla de verificación a continuación, liberas de toda responsabilidad a pilautes STUDIO, su propietaria e instructoras de cualquier reclamo, responsabilidad o demanda que surja de tu participación en las sesiones.